If you are unable to receive verification codes (SMS or email) while using the BYEX platform, please refer to the following steps to troubleshoot and attempt to resolve the issue:
1. Solutions for Not Receiving SMS Verification Codes:
- Switch Network: Turn off mobile data or WiFi for 1 minute, restart the connection, and then try requesting the code again.
- Optimize Signal: Move to an area with stronger signal and request the code again.
- Check SMS Blocking:
- Ensure that SMS blocking, blacklists, or spam filtering features are turned off.
- Uninstall or disable blocking apps such as 360 Security, Message Manager, etc.
- For iPhone users, go to Settings > Messages > Blocked Contacts to check if the sender’s number was accidentally blocked.
- Check SMS Storage: Make sure your SMS inbox is not full; delete some old messages if necessary.
Special Situations:
- If you use mobile number portability or a dual-SIM phone, try swapping SIM card slots or switching the network provider’s signal source for testing.
- If the issue persists, contact online customer service and provide your mobile phone number so we can investigate further.
2. Solutions for Not Receiving Email Verification Codes:
- Check Network Status: Switch between WiFi and mobile data, or restart your network before trying again.
- Check Spam Folder: Verify whether the verification code email was mistakenly marked as spam or promotional mail.
- Check Email Storage: Clear your mailbox to ensure it is not full and blocking new messages.
- Common Email Troubleshooting:
- Outlook/Hotmail: Check the “Junk Mail Rules” and “Blocked Senders List,” clear them, and try again.
- QQ Mail: Clear any blacklisted email addresses or domains, and enable “Allow Receiving” in anti-spam settings.
If the issue still cannot be resolved
Please contact our online customer service and provide your phone number or email address so we can investigate further.
Risk Warning:
The content is for reference only and does not constitute, and should not be regarded as, an invitation, solicitation, offer, or recommendation to engage in any product transaction or as investment advice.
Investment involves risks. Digital asset prices are subject to market risks and price volatility, especially for contract and option trading, which are more susceptible to such fluctuations.
Trading digital assets carries risks and may result in the loss of your entire investment. Digital asset trading may not be suitable for all investors. You should understand the product's operation model and make independent decisions and investment choices.
Thank you for your support of BYEX!
BYEX Exchange Team
April 22, 2025